Support
We read every email.
Tapeline is built and run by a small team. There's no support tier system and no chatbot — paying customers and free users get the same human reply, usually within one business day.
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security@tapeline.ioSecurity disclosure
If you've found a vulnerability, please report it here first — we'll respond within 24 hours.
Before you email — quick answers
Is Tapeline live and healthy right now?
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See /status for the live system status — auto-refreshes every 30 seconds. If the API or worker is degraded you'll see it there before you have to ask us.
My scanner only shows 20 tickers.
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Your account is on Free tier. Free is hard-capped to 20 tickers and 24-hour delayed by design — it's the same product, just narrower. Sign up gets you a 14-day Premium trial automatically (no card). At trial end, no card on file = back to Free. Add a card →
Why is the Congress feed showing trades from weeks ago?
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The STOCK Act gives politicians up to 45 days to disclose a trade. The data IS up to date — we sync from Quiver multiple times per day. The "trade date" can be weeks before the "disclosed date" because of the legal disclosure delay, not a sync lag.
A specific ticker isn't in the scanner.
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We score the most-liquid 112 names by daily $-volume + every major sector ETF. Sub-$1 stocks and OTC names are filtered out — a "score" on a name you can't get in or out of cleanly is fiction. The watchlist tracks any ticker; the scanner only scores what's liquid enough to act on. Universe expansion to ~500 names is on the post-launch roadmap (/roadmap).
How do I cancel?
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/app/billing → "Manage payment in Stripe portal" → Cancel. One click. 7-day money back if you cancel in the first week of any paid plan.
Where can I read the methodology?
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/how-it-works — six factors, the exact weights, the public scorecard explanation. The whole thing fits on one page.
Where's the public scorecard?
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/scorecard — every top-10 we've published, back-checked against the next-day price move alongside SPY. No cherry-picking.
Response times
- · Premium customers — same business day (priority queue)
- · Pro customers — within 48 hours
- · Free / trial users — within 1 business week
- · Security disclosures — within 24 hours regardless of tier
Operating hours: Melbourne, Australia (UTC+10). Apologies if your timezone makes the same-business-day target slip a few hours.