Plain English: you can cancel any time, and if you change your mind early we’ll refund you. The fine print below covers the exact rules for monthly, annual, and trial plans.

1. Cancelling your subscription

Open your account billing page or sign in to the Stripe customer portal we email you and click Cancel subscription. Your plan stays active until the end of the period you’ve already paid for — you keep full access until then. No retention call, no “are you sure?” loops.

Updated 26 September 2026: on the billing page, Cancel subscription opens a screen that also offers a pause or a discount; Just cancel my subscription on that same screen completes the cancellation, and no survey is required. You can cancel online any time, from the billing page or the Stripe customer portal.

2. Monthly plans — 30-day full refund

If you cancel within 30 days of your first paid charge on a monthly plan, we issue a full refund, no questions asked. Email support@tapeline.io from the address on your account and we’ll process the refund within 3 business days (most arrive within 24 hours). This covers your first charge — effectively a 30-day money-back guarantee on trying Tapeline paid.

3. Annual plans — 30-day prorated refund

Annual plans get a 30-day prorated refund: the equivalent of one month’s use of the monthly price is retained, the remainder is refunded. Example: Pro Annual is $99 ($8.25/mo × 12). If you cancel on day 30, we retain $9.99 (one month at the monthly price of $9.99) and refund $89.01.

After 30 days an annual plan converts to standard month-by-month cancellation: you keep access until the next renewal but no refund is issued for unused time. This matches industry standard for committed-term subscriptions.

4. Premium trial — starts when you add a card, $0 that day

Creating an account takes an email and a password. It does not take a card, and it does not start a trial — a new account sits on the free plan until you choose otherwise. The 30-day Premium trial begins when you add a card. Nothing is charged on the day you add it. The first charge lands on day 30 at the plan price you picked, and we email you three days before that happens. Cancel any time before day 30 and you are never billed — there is nothing to refund, because no money moved.

Updated 14 September 2026: since 6 September 2026 the reminder email before your first charge goes out about 7 days before that charge, not three days before. This replaces the timing in the paragraph above. If that email cannot be sent, a backup reminder goes out about three days before the charge instead.

Updated 26 September 2026: a trial started on or after 26 September 2026 always continues on the monthly plan: the first charge on day 30 is $19.99for a month of Premium, renewing monthly until you cancel. This replaces “at the plan price you picked” in the paragraph above. The yearly plan ($199/yr) is bought directly, without a trial.

A note on history, because it changes what people were told at sign-up: between 22 August and 30 August 2026 a new account added a card at first sign-in. That requirement was removed on 30 August 2026. The trial terms themselves never changed — $0 on the day the card goes on, first charge on day 30, one click to cancel before then — so nobody was billed for signing up under either arrangement. Trials that ran without a payment method simply ended and moved the account to the free plan, with nothing charged.

Updated 26 September 2026:cancelling is done online, from the billing page or the Stripe customer portal, any time before day 30. This replaces “one click to cancel” in the paragraph above.

5. Refund method

Refunds are issued to the original payment method (the card or wallet you paid with). Stripe handles the refund itself; the funds typically appear in 3–10 business days depending on your bank. International cards may take longer. We can’t refund to a different card, account, or method — this is a payment-processor limitation, not ours.

6. Service interruption credits

If Tapeline experiences an outage of more than 4 consecutive hours during US market hours (9:30am–4:00pm ET, Monday–Friday), email support@tapeline.io with your account email and we’ll prorate a credit against your next invoice. We publish uptime at /status.

7. Chargebacks

Please email support@tapeline.io before disputing a charge. Chargebacks cost us roughly $15 in dispute fees regardless of outcome and we’d much rather just refund you — the policy above means we will. If you dispute without contacting us first and we can show the charge is valid, we may suspend your account from creating future subscriptions.

8. Changes to this policy

If we change this policy in a way that’s less favourable to you, the version in effect on the date of your most recent paid charge applies to that charge. We won’t apply a stricter policy retroactively.

9. Questions

Email support@tapeline.io. A real human reads every message; typical response time is under 24 hours during the working week (AET).

Refund & cancellation policy