Refund & cancellation policy

1. Cancelling your subscription

Open your account billing page or sign in to the Stripe customer portal we email you and click Cancel subscription. Your plan stays active until the end of the period you’ve already paid for — you keep full access until then. No retention call, no “are you sure?” loops.

2. Monthly plans — 7-day full refund

If you cancel within 7 days of your first paid charge on a monthly plan, we issue a full refund, no questions asked. Email support@tapeline.io from the address on your account and we’ll process the refund within 3 business days (most arrive within 24 hours).

3. Annual plans — 30-day prorated refund

Annual plans get a 30-day prorated refund: the equivalent of one month’s use of the monthly price is retained, the remainder is refunded. Example: Pro Annual is $299.99 ($24.99/mo × 12). If you cancel on day 14, we retain $29.99 (one month at the monthly price of $29.99) and refund $270.00.

After 30 days an annual plan converts to standard month-by-month cancellation: you keep access until the next renewal but no refund is issued for unused time. This matches industry standard for committed-term subscriptions.

4. Premium trial — no card, no charge

The 14-day Premium trial requires no payment method. If you don’t add a card, your account drops to Free at trial expiry — no charge, nothing to refund. If you add a card during trial and decide it’s not for you, you can cancel before the trial ends and you will not be billed.

5. Refund method

Refunds are issued to the original payment method (the card or wallet you paid with). Stripe handles the refund itself; the funds typically appear in 3–10 business days depending on your bank. International cards may take longer. We can’t refund to a different card, account, or method — this is a payment-processor limitation, not ours.

6. Service interruption credits

If Tapeline experiences an outage of more than 4 consecutive hours during US market hours (9:30am–4:00pm ET, Monday–Friday), email support@tapeline.io with your account email and we’ll prorate a credit against your next invoice. We publish uptime at /status.

7. Chargebacks

Please email support@tapeline.io before disputing a charge. Chargebacks cost us roughly $15 in dispute fees regardless of outcome and we’d much rather just refund you — the policy above means we will. If you dispute without contacting us first and we can show the charge is valid, we may suspend your account from creating future subscriptions.

8. Changes to this policy

If we change this policy in a way that’s less favourable to you, the version in effect on the date of your most recent paid charge applies to that charge. We won’t apply a stricter policy retroactively.

9. Questions

Email support@tapeline.io. A real human reads every message; typical response time is under 24 hours during the working week (AET).